Delete your momomemo data

How to request deletion

1. In the chat (fastest): send “delete my data” or “ลบข้อมูล” to @momomemo.app and tap “Delete”. Your data is deleted right away and the bot confirms in the chat.
2. By email: send your Instagram username to momoplugin.help@gmail.com. We delete within 30 days and reply to confirm. We may ask you to confirm through the bot chat that the account is yours.

What gets deleted

Your account (Instagram user ID, and username if we stored it), your saved-Reels list, your language, summary-length, plan and credit settings, your votes, your answer about plans, any Reel you sent before accepting the Terms, any Reels waiting in the queue, and help counters. Unused credits are deleted too and cannot be restored.

What is not deleted

• Shared Reel summaries, because they describe the public Reel and contain nothing about who shared it. A summary that nobody has saved and nobody has shared for 6 months is deleted automatically.
• Vote totals on summaries, which remain as anonymous numbers.
• Payment records (once paid plans exist), kept as long as tax law requires.
• Your Instagram chat, which Instagram keeps. You can delete the chat in the Instagram app.
• Reel content already sent to AI providers, which is subject to their policies (Reel content only, never your user ID or username).

After deletion

Your saved-Reels link will show an empty page; you can clear the cookie in your browser. If you share a Reel with the bot again, a new, empty account starts.

More details in our Privacy Policy.